Frequently Asked Question

In this section you will find the answers to frequently asked questions on our services and customer service.

If you should not find your answer here, please do not hesitate to fill in our requested assistance form.

• Why am I entitled to a discount if I wait a few days?
• Sprint24.com incurs in several fixed and variable costs for the production of your order.  By waiting a few days you enable us to print your order together with others, thus distributing the incidence of the fixed costs
• How can I pay my printing?
• The payment may be carried out with credit card (Visa or MasterCard), Bank Transfer, Cash on delivery directly at home or at your office, or by cash, cheque and credit card at our office. Look at how to pay.
• Is the credit card payment system secure?
• Sprint24 has decided to implement a radical choice regarding security. We will not accept personal information or credit card numbers on our website, the payment will be carried out through Paypal, the most used instrument for credit card payment on the web.
• How much time will it take for me to receive my printing?
• The files that arrive before 1:00 pm are printed the following day and delivered before 5:00 pm to Poste Italiane’s Priority Mail service that has the aim to guarantee the delivery within the next 24 hours.
• Can I receive my printing wherever I want?
• Our delivery service allows you to receive the printing anywhere on the national territory at the address that you insert when you subscribe, or at another address you insert when you order.
• How can I contact you if there is a problem with the order?
• Once ordered the printing you can call this number +39 06 5411332 and ask for the order status or to check for the delivery status with the monitoring code you receive via email.
• What resolution do I need to get excellent printing?
• The quality depends on the number of pixels of the image in relation to the printing format. The resolution of the image has to be between 250-300dpi (300 dpi is optimal) A higher resolution would only make the file heavier without improving the printing. To check the resolution and resample the images with Adobe Photoshop look at what to attach.
• What do I have to check other than he resolution of the images?
• The quality of a print doesn't only depend on the resolution. Look at what to attach too.
• How can I reduce the sending time of the file (upload)?
• If you don't have an ADSL connection it will be difficult to reduce the times for the upload. We suggest to compress the work and then send the file (zip, rar, sit).
• How long are the printed files kept?
• Promotional and digital printing is kept in out servers 2 months more or less, while the institutional printing remains in our archive.